Our catheterisation laboratory is still “Missing In Action!”

As the temperature dropped, quite dramatically in the last couple of days, we left the Summer behind and Autumn began to colour our lives. Not before one last hurrah in Waterford City. Our Harvest Festival celebrated “All things foodie” in this South East region.

The Terra Madre Slow Cook Festival organised, by amongst others Donal Lehane and Donald Sutherland (not the actor), was looking to expand, develop and “Grow to the next level”. I was CEO of Waterford Chamber of Commerce at the time and remember this festival’s origins. I jumped at the chance to bring this fledgling festival under our wing, help nurture it, allowing it to mature into the festival we love and recognise today.

A suitable committee was formed, with great support from Waterford Council. Harvest Festival stretched almost the length of our waterfront quay. One kilometre of food offerings, stalls, entertainment, educational classes, GIY conferences and even a petting zoo. The very best of our region, the “Breadbasket” of Ireland. It was a huge, roaring success, if you can recall and the finest in my opinion. Bringing enormous numbers of people to Waterford City, looking to sample or discover something new, to titillate their taste buds.

It is not only the Harvest Festival that has been a “Last of the Summer Wine” distraction. There were plenty of other events taking place, in and around our county to entertain us.

There has been a diversity of sporting achievements. Our magnificent young (youngish Mr “Brick” Walsh) hurlers’ odyssey to Croke Park and of course Waterford FC chasing promotion back to their rightful place in a Premier League. Lots of charity fundraising events such as the Donal O’Connor Memorial Cycle, the De La Salle GAA annual fundraiser, then last weekend I “Chased a Duck” all over County Waterford!!!!!

We have read more and more Census 2016 information telling us, here in Waterford, what we already knew! Our unemployment is still proportionately far too high, when compared to the national average. Third level uptake is ridiculously low. We don’t use public transport and our disposable income is one of the lowest in Ireland.

The promised North Quay Strategic Development Zone project is still according to our Council Executive, on stream. Waterford Council has now applied for the €60-70,000,000 funding needed to kick-start this “Once-in-a-lifetime-opportunity!” We are also reading through social media spinners, that this twin-development game changer will bring untold opportunities to Waterford. There has even been talk of a cable car type gondola, across the River Suir and up to the old hotel site on the hill. Just how we will get adequate visitor numbers, to sustain such a development economically, is yet to be teased out or convince a bank to lend a developer the money!

All of the above are just some of the headline grabbers, which have been a welcomed distraction for our holidaying TDs. Whilst we have been “Enjoying ourselves” the pressure to deliver some very key pieces of infrastructure, has de-escalated.

Yes, we were fittingly reminded of what we are missing, by our “Gentleman” hurling manager. In Derek McGarth’s Monday homecoming speech, he talked about the City and County’s urgent need for a catheterisation laboratory and a university. Our Minister was within earshot, sharing the same stage with our successful hurlers!

Governments are skilled experts in constantly kicking cans down the road. Our missing catheterisation laboratory was promised far too long ago and yet still no sign of its arrival. I live within a stone’s throw of UHW, passing it every single day of the week. I hope like so many others, one day soon I will see this now mythical unit, appear in its grounds, opening its doors to reduce much needed patient waiting lists.

The sense of urgency for Waterford seems all but lost on our representatives. Surely during their long summer recess, they should have been getting together? Formulating a proactive, real-time plan, to loosen Exchequer pursue strings, before the next budget.

Collectively, we must ask them just what have they been doing, whilst away from the Dáil, to ensure the delivery of the catheterisation laboratory?

It would appear that our promised, part-time laboratory is not the only thing “Missing In Action”, in Waterford.

“Until the lambs become lions”

“Rise and rise again,

Like the Phoenix from the ashes,
Until the lambs become lions.”

A very appropriate quote for our magnificent Under 21 Hurlers, who wrote their names in to the history books, over the weekend. These young men, who played their part in the Minor Final in 2013, grew in stature and won Waterford’s, second only, under 21 All Ireland Championship, in the last 24 years. This is only our seventh All Ireland Hurling Championship title, in total, and was long overdue.

The People’s Park was awash with blue and white on Sunday afternoon, as thousands waited patiently for the team to return home to Waterford. The JJ Kavanagh bus eventually pulled up outside the Park and the team were introduced to the waiting crowd.

This truly was an astonishing TEAM effort, in the biggest sense of the word. As backroom staff, medical staff, fitness staff, coaches, selectors, analysts etc, even the bus driver, were ALL credited in playing their part in the victory in Semple Stadium, on Saturday afternoon. Thurles was an ocean of blue and white. Such Galway support in attendance, was simply swamped and overwhelmed by the Deise marauding hoards.

From Waterford, the team moved onto Dungarvan to receive their second home coming, from the supporters in the “Wesht” of the County. Once again thousands turned out to welcome these young warriors, who will without doubt go on to help the Senior team bring home that ever elusive Liam MacCarthy Cup.

This was not a day for political pontificating and thank goodness there was none to be heard. For once the political rhetoric was left in the wings and we could give 100% attention to the whole team, who quite literally filled the stage with the exuberance of youth – it was a day to remember.

In the week that was, it would be hard to get away from all the shenanigans surrounding Mr Herity’s “Independent Clincal Review of Provision of a Second Catheterisation Laboratory at University Hospital Waterford” (note the spelling mistake “Clincal” (sic) – I wonder if that is a portent of things to come?). This is a tough document to read and digest, but is readily available on the old interweb should you have a few hours to spare.

Whilst I was absorbing the atmosphere, in the Park, I started to wonder if our political glitterati actually got the message, from the Hurlers, that there is no “I” in team. Ah yes, there is a “Me” and perhaps they feel that politics is about the individual rather than the collective. It certainly appears that way when it comes to the provision of a second catheterisation laboratory at UHW.

We are now seeing knee jerk reactions. Hearing political claim and counterclaim. Spin on a biblical scale across all manner of social media, yet we are far from a TEAM on this matter. When you also consider that the UHW has a regional provision, then I start to get even more worried in terms of a united front – there is not one!

Whilst, we argue and fight, the Minister of Health, other hospitals, rub their medical hands in glee, as they do not have to find extra resources, from already stretched budgets, to fund an adequate health service in the South East region, through UHW.

It is FACT that NO party is prepared to actually put in writing that exchequer funds will be ring fenced and made available, to upgrade services, providing that essential second catheterisation laboratory. I MEAN NO PARTY!

All the political pomposity has resulted in every opposition party stating that “They will deliver what is required”. But no one is prepared to set this in stone. No one will commit to this in writing or sign on the dotted line!

To this extent our representatives should be ashamed.

We have one opportunity to pull together and work as a TEAM to deliver for Waterford. The South East region, needs to work in unison and do what is absolutely necessary to provide adequate cardiac services for the region. Failure to do so will cost lives.

I voted for lions but sadly got lambs....baaa! 

Tears of joy and sadness.

On Sunday 10^th July there was a plethora of sporting delights to whet your appetite.

The Munster Final between Waterford and Tipperary, my own Andy Murray chasing a second Wimbledon Men’s Singles title, the British GP, World Superbikes, Scottish Open golf, European Athletics Championships and of course the European Championship Football Final between Portugal and host France.

If you were in any way NOT sporty it really was rather difficult to miss the sporting headlines. Last Sunday really was one of those days where sport was everywhere – local, regional, national and international.

As with all sporting occasions there are winners and those who come second, third and unfortunately last. For competitors and participants, each finishing position creates its own emotional rollercoaster and I cannot fathom, just what it must feel like to compete at such a high level. My own sporting endeavours never reached those giddy heights!

What is a given, are the emotions that are shown and displayed at the end of any sporting encounter, raw, visceral and spontaneous.

Lewis Hamilton screaming, whooping and hollering on his radio, Andy Murray holding back the tears whilst clinging tightly to that gold trophy on the auld BBC, relay runners, giving group hugs and kisses on the track in Amsterdam, Ronaldo hobbling around the pitch with his busted knee, in the Saint-Denis, Stade de France and the sheer joy of the young Tipperary hurlers lifting the Munster Final Cup. ALL of these winners give us, the supporters, a huge emotional high that we can carry for days and even weeks.

The other side of the sporting coin is that for every winner there has to be a loser and with losing there comes the inevitable inquest as to why and how that just happened!

On Sunday in Limerick and on RTE we witnessed extremely emotional lows with our very own fighting Deise men, distraught and inconsolable from a Munster Final loss. A loss where they appeared to have been out muscled by stronger more aggressive players and in the cold light of day we were simply beaten by a better team.

From loss and disappointment comes the hope that better things are on the horizon. I’m sure that we will see a resurgent Waterford tackling the All Ireland, with renewed determination. Our band of brothers will be reminded of the emotional lows that they felt on Sunday 10^th July 2016 and this will surely stir the necessary passion to drive the Team forward to greater glory and a trip to Dublin later this year.

With the Munster Final gone, what next I hear you cry!

On Wednesday 13^th July, it was Judgement Day, for the Three Sisters bid for European Capital of Culture 2020. The European judging panel will be visiting our City, along with Wexford and Kilkenny, to see who will be placed first, second or third. With the winning announcement to be made on Friday, 15^th July.

From the tears of sadness on Sunday we NOW have the chance to do our bit, to help Waterford Wexford and Kilkenny get over the line and beat Galway and Limerick to first place, in our competition for this title.

Look on this, if you like, as a sporting competition where we need to flood the City Centre with the people of Waterford. They are the best supporters in Ireland and let us show the judges, through conversation and craic, that we have far more to offer than the likes of Galway and Limerick. We all know that Waterford has what it takes but we just need to be encouraged and cajoled, to show that raw emotion, so evident on the terracing when wearing the white and blue.

This is our last chance to impress and get this bid over the line. A chance for Waterford to be top of the pile and a European Capital of Culture.

On Friday 15^th July we want to win. I hope that you did your bit, came into the City Centre on Wednesday and helped to make Waterford shine. #BitForTheBid

PS It was great to be Scottish on Sunday – tears of joy! 

Rise and Rise again, Until the Lambs have become Lions.

“Rise and Rise again,

Like the Phoenix from the ashes,

Until the Lambs have become Lions,

And the Rule of Darkness is no more.”

This seems to be a very apt poem for Waterford at the moment. We have been for far too long “down and out” and yet can we now see the real signs of positivity beginning to return to this wonderful City and County.

I have over the last number of weeks touched upon and written about the many, many positive business stories that have come our way and this week is no different.

We now have confirmation that Bausch and Lomb are to invest significantly in Waterford City and expand the plant that manufactures products for a truly worldwide market. I am sure that we can all remember the not too distant announcement from the new owners of Bausch and Lomb, Valeant Pharmaceuticals, that they were either to cut pay and resize the workforce or close the plant. This in hindsight, though a very tough decision to take for the workforce, has in the end been played out positively for all concerned.

Valeant have been true to their word that short term pain would lead to long term gain and we can see the fruits of this promise with a multi-million Euro investment in Waterford City and the South East region. There can be absolutely no doubt that the very tough business decisions made and taken not even 12 months ago will see long term benefit for Waterford City and the employees of B & L.

This news, in addition to the announcement of the Portlaw development by Agora Incorporated, will, I am sure, deliver much needed additional jobs across the region and more importantly help to reduce our unemployment rate back towards the national average target.

I also believe that there will be further positive job announcements in the near future and this to must be welcomed by ALL and celebrated. As collectively we are beginning to put Waterford back on the jobs market and that can only be viewed as encouraging news.

Whilst the jobs news is great the sporting success of the Senior Hurling Team must also be applauded and will in time help to create a more positive attitude from the people of Waterford.

I have asked the question many times over as to why our nearest neighbours are more positive about business and business opportunities. And I do believe that due to the county’s phenomenal hurling successes the business community and the people of Kilkenny are just not quite so shy when it comes to “beating their own drums!”

But perhaps now Waterford is on a sporting success journey that will allow the people of Waterford to once again believe that they have something to shout positively about in terms of GAA Hurling.

Thanks to Noel Browne for the picture.

I must confess that having come from Scotland to Waterford City, some fifteen years ago, I am not familiar with Hurling and all the finer points of the game. The Garland household was brought up on rugby and my Father was so respected in the game that his ashes are actually sprinkled on the pitch at Murrayfield, on the try line, under the goalposts, at what used to be the old clock terracing end of the stadium. We sprinkled my Father’s ashes in 1999 and Scotland did in fact win the last Five Nations that year, but since then our Nations rugby prowess has diminished and we seem to now be collecting more wooden spoons than championships. I suppose I must take heart from the fact that we are reigning Five Nations Champions and yet I attended the WLR FM Big Rugby Breakfast last week and Ronan O’Gara did suggest that I start supporting another sport – I wonder why? 

I have watched Waterford play hurling on many occasions and whilst I still do not fully understand the sophistication of the game it did seem to me that the team did not fully believe in their own ability to win. They seemed to play the first half extremely well and fade or falter in the second half. But the team of young guns that I now see on the field of play seem to have absolutely no fear of their opposition and they simply go out believing that they are better than the foe they will face on the pitch on any given Sunday. The players chase and chase again and never seem to give up. They are simply prepared to leave it all on the pitch and I am sure that after the game last Sunday there were many, many aching joints and sore muscles.

The self belief we have will determine how our business functions and operates and this in turn will determine just how successful we are in business. Self belief is something we ALL have to learn and accommodate in our everyday lives and the more we believe in our own abilities the better we will ultimately perform. We must also expel the self-doubt that lingers in us all if we are to face adversity in the face and travel the hardest road to our destination. As without testing oneself in our everyday and business lives we are clearly not trying hard enough.

The joy of our Waterford Hurlers will lift the City and the County and quite rightly create expectation for the coming Championship games. We must all harness the drive, determination and positivity of the team, the squad and the backroom staff and shout, without shame, about the wonderful Waterford City and County we all live, work and play in.

It is time for ALL our Lambs to become Lions once more and as the City and County rises from the ashes we must embrace the recent multi-million Euro investment success and we must celebrate our sporting success.

 “Impossible is a word only to be found in the dictionary of fools,” Napoleon Bonaparte.  

Communication is the key to our success.

Over the weekend I watched in awe as the RBS Six Nations climax unfolded on the BBC and RTE over the course of Saturday afternoon. One dramatic turn after another and at the end of a marathon session of rugby indulgence Ireland were quite rightly crowned the 2015 Six Nations Rugby Champions and my beloved Scotland were once again to receive that much coveted Wooden Spoon Award. I now have enough of those blasted Wooden Spoons to build a log cabin in my back garden!

Then to add insult to injury and just 24 hours after the slaughter at Murrayfield the Irish Women’s Rugby team humiliated their Scottish counterparts and ooh joy of joys I was to receive my second Wooden Spoon of the weekend courtesy of Irish Rugby. The second award was of course made all the more palatable by the fact that the Women’s Captain is of course Niamh Briggs from Waterford, my adopted home.

It really was a great weekend of sport when on Sunday the Waterford hurlers secured promotion back to the top division and the lift that this will give the City and County cannot be under estimated.

I have always said that our various sporting achievements, locally, regionally and national do reflect our mood and to a larger extent our outlook. If we regularly celebrate sporting success then we are more likely to have a positive outlook for our place of residence and we are also more likely to celebrate commercial business success as well. If we have been hard wired to celebrate on a regular or annual basis then we will be more akin to beating that “drum of positivity”.

We only have to look across the recently named Thomas Francis Meagher Bridge to see that Kilkenny City (Town) and County oozes positivity. This is in no small part due to the phenomenal recent success of the hurling team and it is this positive aura that permeates right down through every citizen of Kilkenny. No matter how business is actually operating, good or bad, the business people and businesses of Kilkenny will always give the impression that they are doing exceptional well. This constant positive outlook certainly brings it own success and own additionality to Kilkenny and the City (Town) is a tourist trap for a huge percentage of overseas visitors. And remember that it was only in the late seventies that Kilkenny really decided that it would become the “Medieval City of Ireland” and as such would draw hundreds of thousands of annual visitors from around the world to visit its Castle and bustling retail sector.

The success of Kilkenny as a destination has mirrored the sporting success of the County and the many smaller club hurling teams that annual compete in GAA fixtures. Their own sports stars are seen as the envy of many and they are elevated to superstar status, and boys and girls throughout this County want to be the very sport stars they see week in week out on the playing fields. 

In business you need staff to fulfil roles and positions that best suit their individual talents and skill set. These must all be cohesively combined by the CEO, General Manager, etc into a “well oiled machine” with everyone knowing their place and function.

However, just how many staff members are communicated to effectively so that they know what is expected of them? How do they know if they are performing correctly? How do they know if they are contributing to the company’s profitability and therefore the company’s future stability? These questions are often left unanswered in many businesses.

Perhaps businesses that are clearly underperforming need to take a lesson from the likes of Schmidt and Cody. Both of these Managers are completely different people yet they both get the absolute maximum out of the players at their disposal. They evidently have two completely contrasting management styles yet both are achieving astonishing results on an regular basis.

What links the two men is their ability to communicate with those around them.

They both have an uncanny ability to get their message across, get their instruction out on to the field of play, get their game plan embedded into every player’s mindset and they always seem to have a plan B that can be turned on at the bark of an instruction. These two men are some of the very best communicators you will ever come across and there are many lessons to be learned from them.

Many businesses assume that their staff are fully aware of the function of the business, the role they play within that business and the contribution they make to that business. But the stark reality is that many businesses are very poor at internal communication. There is often no clear messaging route for staff members and there is more often than not no communication strategy for staff whatsoever. When a business is not communicating with its staff how can they expect that business to perform in the market place?

It therefore follows that if a business is not communicating properly with its own staff members then how can they be communicating correctly with their very own customers? Remember that every staff member is a band ambassador for their place of work and if they do not know what a company’s communication messaging is, then how can they be expected to interact on a one to one with a customer?

Many businesses spend literally thousands of Euros a year on PR and communicating strategies and yet forget to communicate these very messages with their own staff members. The result is a lost opportunity and more often than not confusion of messaging.

 

To get the very best out of our people we need to take a leaf out of the Schmidt and Cody book of management and put communication at the very top of our priority list when dealing with staff members.

A winning team requires clarity and communication of messaging and as Waterford looks to a more positive future we need to see a better communication of the positive messages from around our wonderful City and County.

Maybe I should ask Joe Schmidt if he would like to move to Edinburgh for a wee while, as the last thing I will require in 2016 is another bloody wooden spoon.