Wonderfully Odd Waterford!

Last Sunday was a strange one for me.

It started early on Sunday morning, with me furiously trying to sew a rather old and tired Santa hat, on to the top of my helmet (cycling!). Now, I would never confess to be a dab hand at sewing and judging by the many, many Heath Robinson repairs to socks, cycling bibs, even an old Scotland patch on my winter tights. I would never make the televised stages of the BBC’s Sew Bee programme! Being the thrifty Scot I am, it is in my DNA to try and save something, prior to eventually having to toss it into the correctly coloured plastic receptacle.

Having somehow secured Santa’s hat, I then had to in some way attach a pair of Dame Edna Everage’s, Christmas themed, glasses to my actual cycling glasses. All manner of tools were arranged on the breakfast table – snippers, cable ties, scissors, rubber bands, string and so on. In the end I gave up. I simply laid Dame Edna’s glasses over my existing pair. This of course reduced my visibility by 50% causing excruciating neck pain, as I strained many a muscle, to twist my head to silly angles to simply see where I was going.

 

Next was a scarf of tinsel. Simple in design and yet visually stunning. Well, so I thought until it was pointed out to me that the sliver shiny stuff was getting tangled up in my back wheel and could, in all likelihood, toss me off the bike whilst traversing the Tramore Road.

The reason for all the dressing up was of course, you’ve guessed it, the annual Biscuit Club Santa Cycle – Waterford to Tramore and back to Waterford, via the Christmas Carousel in John Robert’s Square.

Every variety of Christmas onesie was on display on Saturday morning. There was many a Santa, a few Reindeers, some elves and of course lots of twinkly lights, flashing hats and enough tinsel to wrap several trees.

The Santa Run, sounding like an old WWII codename for a secret bombing mission, was great fun and light-hearted. It was also amazing to see so many motorists beeping their horns, waving and acknowledging our dressing up efforts. Maybe this is the way to answer that age old car versus cycling rivalry – sharing the road and being happy in our own space!

Onto the carousel, then breakfast, a wee raffle, a prize-giving, lots of laughs, then off home to shower and onto part two of my second last Sunday, before the Big Man dressed in red arrives.

Into The Book Centre to meet our three judges, Mary O’Neill, Phil Brennan and Hazel Farrell, for the annual Waterford Business Group’s Winter Wonderbands.

You may well have seen and heard, three wonderful bands playing across the City, in performance areas that included; outside The Book Centre, George’s Street and Cathedral Square. The three bands taking part this year were the De La Salle Scout Pipe Band, City of Waterford Brass and Brass Band New Ross.

To hear such wonderful music popping up around our City Centre, at this festive time of year, added so much to our visitors’ experience of Winter in Waterford City. I heard so many people saying that the bands were “brilliant”, “stunning” and “why don’t we have this in our town?” There were people taking photographs and videos to capture the moment in time. Waterford has come up with this concept and we need to drive on with this winning formula, to bring it to the next level.

There can be no doubt that we have a City, County and region that are blessed with talented musicians. The task of separating the three bands proved extremely difficult for the judges. In the end the 2016 winners were announced as the City of Waterford Brass. We do hope that the 2017 event will expand and attract between 6 and 9 bands to the City next year.

So, my second last shopping Sunday before Christmas started off on a road bike, wearing festive themed Lycra and ending with sweet music.

Only in Waterford, could such an odd combination work so well!

Memories - One hell of a ride!

On the 20^th and 21^st August thousands will take part in the Sean Kelly Tour of Waterford.

I have once again signed up to tackle the gruelling Sean Kelly 160km, along with many another Lycra clad pedal pushers – drivers be warned, the roads will literally be thronging with cyclists!

My memory of last year, the first time I tackled this most challenging of cycling events, is still very vivid and fresh, as though it was only yesterday that I completed the course, over some of Sean’s “training routes”. Whilst, I will never be a great cyclist, like Sean, I can at least say I have trained on the roads that made him the great cycling ambassador for Waterford!

Here is my memory of the 2015 Sean Kelly 160km.

I collected my goodie bag, the night before the event. This contained; a snazzy commemorative race jersey, a bottle of water, a couple of flapjacks, wristband and a bike registration number sticker. When I returned to the car I had a feeling that I would need far more than a couple of flapjacks and one bottle of water, to complete the daunting task that I would take on the very next day.

At 07:45 I and ten other Biscuits, set off from Dungarvan on an adventure that would test each and every one of us. Ahead lay 160 kilometres of hills, hills and more hills!!!!!

As we shot up The Pike and veered left at Lemybrien, we cycled for around 10km with the imposing Mahon Falls, shrouded by black low clouds, taunting us, teasing us and ultimately calling us, knowing that we would have to cycle, walk or crawl up this wicked hill at around 120km into the route.

But our first real challenge would be a wee hill called “Tickincor” at around 55km. Now if you have never heard of this hill go out, find it and try to drive up it. You will very quickly see just how steep it is and then image how hard it is to cycle up the damn thing!

Roche & Kelly

The “Powers The Pot” was the next hill at around 90km. Some comedian spray painted “3km to go” after what seemed like an eternity on the hill, just to remind us how hard the bloody climb was. There was a collective intake of breath, the odd swear word, when I and my fellow Biscuits crossed this marker and a realisation we were only halfway up this mammoth test of endurance. Up at the top, the Biscuits regrouped, then a quick food stop at Rathgormack and we headed towards the final challenge of the dreaded, nasty climb up Mahon Falls.

At around 120km the Falls called us like some cruel Siren would have called Greek ships to their doom. Low gear selected, with some “Rusty Spokes” ahead of me to chase up the Falls, I dropped my head down and I was off. Some hellish 20 odd minutes later, it was all over and a quick regroup with my fellow Biscuits and it was “all downhill” to the finish (so they told me).

No it wasn’t! We still had the 7km or 8km drag up the Mama Road.

Mama Road conquered and now it was mostly downhill to the finish line in Dungarvan. We had enough in our legs to manage a wee sprint and top speed of 53kph on the borders of Dungarvan.

One final regroup and these 11 Biscuits crossed the line together in perfect formation. Our wee group had stayed together for 160km of torture, hell, fun, laughs, memories and a sense of accomplishment.

Well done to ALL involved. A great event, great company, great event organisation, a great “Packet of Biscuits” and above all a great occasion for Waterford to be VERY proud of.

It was one hell of a ride! Bring on the 2016 SKT.

The question is, will I be so elated after next Sunday’s cycle. Oh the joys of looking forward to “THAT” pain in my legs once again!

Blood, Sweat and Gears!

On Sunday 12^th June, 15 Waterford Biscuit Cycling Club members, suitably clad in “Cookie Monster” blue and Canary yellow Lycra, gathered on the start line, in Gerystones, for the start of probably one of Ireland’s most challenging cycles – the Wicklow 200 kilometres.

These 15 Waterford representatives, were tackling the 200km for the first, second and third time. With each cyclist secure in the knowledge that they had their own personal goal. That might just be to complete the 200km or to better a previous times, set on these same, most torturous of routes, over some of Wicklow’s and Ireland’s toughest, steepest and longest climbs.

At 07:00 the first packet of Biscuits set off in what could only be described as “winter conditions”. In fact it was so wet, dark, misty and miserable that the pop-up stall selling cycling clothing actually ran out of waterproof apparel!

Joyous, polite conversation soon stopped as the first hill appeared out of the gloom. The beginning of many leg burner and lung buster climbs, soon spread the cyclists into a thin thread of multi-coloured fluorescent nodding donkeys. With gritted teeth we ploughed on, some wheezing and coughing at this early stage, up the hill. Clearly, by the time the summit was crested, some had realised the enormity of the challenge and many were deciding to take on the 100km option and avoid the punishing Full Monty 200km.

 

As we spun ever forward, the arduous Wicklow Gap, which was indistinguishable due to the low cloud and torrential rain, beckoned us like a Siren luring a nearby sailor towards the rocks. Once again the silence was deafening and some cyclists were dismounting at this early stage and pushing their bikes up the Gap. The strange thing was that as the whole hill was not visible, the climb seemed to be over very quickly and the summit suddenly appeared out of the mist. It was a cold, treacherous, rapid descent towards the first food stop where a warm cup of tea was waiting to recharge our batteries.

On and on we pedalled, kilometre after long kilometre, making friends as we went. The “Cookie Monster” jersey branding, making a conversation piece and catching the eye of many a cyclist. Even more impressive, when you would pass a larger group on the flat or overtaking whilst climbing a steep hill.

Flying the flag for Waterford, we pressed on to tackle Slieve Mann and Shay Elliot. Two challenging climbs that literally come as a pair! These two ball breakers appear after 120 km of tough hard cycling and test your mental and physical resolve. Box ticked! It was onwards to the final pit stop to refuel for the last 55km push to the finish line.

The last 55km would challenge those who set a personal time goal. I myself was trying to cover the 200km in less than 7 hours. I had to travel the last undulating 55km in circa one hour and 36 minutes to beat that goal. I pushed as hard as I could, but alas the 7 hours ticked by on my GPS computer with around 5 kilometres to go! Nearly made it – maybe next year!

Strangely enough my memory of the first 145km was quite clear and yet I had completely forgotten about all the ups on the last home section. The Avoca climb and Ballinacor/Barndarrig hills burned my legs like never before – Jane would have been proud! I don’t think we stopped going up and down until the last 2 or 3 kilometres. All in all another great days cycling and some memories to last forever.

Ooops!!!!

As cycling ambassadors for Waterford, the Biscuit Club flies an “odd flag” with many a look of “what the ....”, especially when passed, and yet the reaction from most is priceless and unique. At the finish line the “Cookie Monster” top, was one of the most photographed, of any of the clubs taking part.

We are all in our own way, brand ambassadors for Waterford and we all have story to tell.

A road less travelled.

Biscuit Club cycle humour!

I have now been cycling around the South East region for a little under two years and during that time I have covered many thousands of kilometres across Waterford, Wexford, Wicklow, Cork, Tipperary and I have even, dare I say, visited the neighbours in Kilkenny on many an occasion – without the need for a passport may I add.

Who said we are two warring counties fighting over a proposed boundary extension in and around the Ferrybank area? As all seems fine when I peddle my bike through what some would picture is “bandit territory”. If you are to believe some of the rhetoric coming from certain public representatives then you might just need a flak jacket the next time you venture across the bridge!

Anyway, last weekend I took part in another fundraising event. This time for Mount Sion CBS which was an event I participated in last year and hopefully this will now become an annual fundraiser for the school. Make no bones about it? The people you regularly see at weekends, squeezed into all manner of coloured Lyrca, give a considerable amount of their time and money to many of the charity/fundraising cycles around this wonderful South East corner of Ireland.

Already this year we, The Biscuit Club members, have helped raise money for The Cycle for Sarah, Cystic Fibrosis Ireland, Solas South East Cancer Centre “Dance for Life”, Waterford Hospice, Kilmacow Wheelers Charity Cycle to name but a few and the calendar for the summer looks equally busy.

There can be no doubt and speaking as a MAMIL only (so as not to upset the fairer sex), that when you get to certain age we either buy; a Harley, a stupid convertible car that makes you look like a numpty, a set of ridiculously expensive golf bats or a carbon racer bicycle with all the bells and whistle in terms of wheels, groupsets, low rolling resistance tyres, GPS computer gizmos and the latest trend a power meter! There is even an App that allows us to record our rides, compare times and keep an eye out on just how many kilometres you are covering every week.

In addition, if you were any way competitive in a previous sporting life, and some say I still am, then your weekend cycles, sportifs and charity events can become very spirited. The fact that you can now be as nerdy as you wish with all the statistics available makes cycling even more competitive.

There is of course a commercial side to cycling and if we are to be honest then there is a whole market out there for road, mountain and leisure cyclists that the South East region is missing out on. As the closest point to the UK, by boat and ferry, there really is a vast untapped market, of potential affluent customers to the South East and yet they do not come.

The opening of the Greenway will of course help us draw this lucrative market, but it will only do so if we are prepared to tell people about what we have to offer. To date our international promotion of the City, County and the greater region have been sadly lacking and I do wonder if we are to forever remain, in terms of international tourists, the Quiet County and forgotten region! Or perhaps it suits others that we remain the Cinderella in terms of our tourism opportunities.

Ideal Greenway companion bike!

Yes, we do have sooooo much to offer and I see this every weekend whilst out on the Penny Farthing. But what I do not see are lots of foreign tourists out enjoying the same fresh air, the stunning scenery, the beautiful beaches, challenging roads and the great hospitality.

My bike has taken me many places and given me the time to clear my mind to allow my creative juices to flow and I just wonder if those promoting this great region actually take the time TO do the same.

Lost In Kilkenny!

With the papers, quite rightly, giving blanket coverage to #GE16, and journalists and their editors writing many column inches debating the rights and wrongs of the possible makeup of the next Government. I thought that it would be appropriate to stay away from such political commentary this week and besides it has become very clear that I not great at making predications. I had tipped Scotland to win the Six Nations!

I did get three out of the four candidate selections right, but admittedly in the wrong order, and I did suggest that a large cohort of the population were not engaged with politics and therefore they would not be voting. The 36.3% of the electorate or 30,000 people in the Waterford constituency who did not vote could have made a substantial difference to the final results, but as they did not engage or were not engaged, through what was after all a very sterile campaign, we returned two new candidates and two existing candidates. Clearly there was something for everyone from #GE16.

Having decided to stay away from the politics over the weekend, though still receiving regular updates directly from the count centre on the auld smart phone, I squeezed into the Lycra, packed the unicycle into the Mini and headed to Clonmel to take part in a charity cycle for Down Syndrome Ireland and specifically the Cycle for Sarah.

Around 100 Lycra clad people took part in the 130km Cycle for Sarah and there were six plucky members of the Waterford Biscuit Club who made the trip on a very, very cold and wintery Saturday morning. Suitably dressed in our unique Cookie Monster cycling tops we headed out of Clonmel shortly after 10:00 and cycled straight into a freezing cold Arctic wind as we set our sights on getting to the pit stop in Kilkenny as fast as possible.

Once out of Clonmel the large group naturally began to fracture into smaller packets of biscuits and being the competitive Scotsman that I am I chased down the guys at the front and soon we were a small selection of six, six men that really had no idea what so ever where we were actually going.

Spotted hiding in Kilkenny. 

As we ploughed on, counting down the kilometres, one of the marshals directed us right, off the main road, and straight up a rather steep hill and onto some very quiet back roads that seemed to be taking us in an easterly direction. We eventually decided to turn left cycling a few more kilometres, up some more steep hills, through some very small hamlets and onto the ubiquitous single track roads you inevitably come across in Ireland when you take a wrong turn.

Clearly we were lost in Kilkenny.

But no man worth his salt would ever admit to being lost, so we continued battling the wind and cold and then “BANG”! No were not shot by some Deliverance cast member we had a puncture that took an eternity to fix due to a very finicky valve that would not play ball. We had stopped in the middle of nowhere and the silence was only broken by the sound of the odd gunshot, crows calling and the cackle of male pheasant who was no doubt laughing at us. Eventually, we got moving once again and steered roughly in the direction of Kilkenny.

SPEEEEEEED!

Arriving with hypothermia in Kilkenny we stopped for a warm cup of coffee and some soup, where I checked the election update and knew that there was every possibility of some shock results on the way. I jumped back onto the bike for a quick flat-out blast back to Clonmel to get home to see if I needed to buy yet another wooden spoon!

It was a great way to spend a Saturday morning and to stay somewhat remote from all the #GE16 results. The company was great and the scenery was not too bad either.

One hell of a ride!

Last weekend was yet another busy weekend right across the City and County.

The wonderful Waterford Walls, one of the BEST projects I have witnessed to date in Waterford City, and the Dunmore East Food Festival both attracted significantly large crowds to the City and village respectfully. And of course we also had the Iverk Show (actually in Kilkenny – but a great event none the less) and the Sean Kelly Cycling Tours.

Now I was lucky enough to get involved in both the Iverk Show and the Sean Kelly Tour, but in very, very different ways!

Mr Sean Kelly joins The Biscuits.

A number of weeks ago, whilst Chairing one of the Waterford Business Group weekly meetings, I agreed with Fiona Quilty (of Pamela Scott fashion outlet in the City Centre) to help her out with the fashion show that takes place during the Iverk Show. Little did I think that I would actually be called upon to take part? My call to participate in the Iverk Show happened last weekend and I duly shuffled the kids into the Mini and we shot up to Piltown, parked the car and reported for duty at 12:30 in plenty of time for my first foray onto the catwalk at 13:00.

The showground was heaving with visitors when we arrived and we found our way to the marquee that would hold the fashion show. There was a flurry of activity backstage in the compact and bijou dressing area. Unfortunately, my contact rider had clearly not been read as I saw absolutely no sign of my requested Yak’s milk refreshments, there were no bowls yellow only M & M’s, no deep fried Mars bars etc. The models were mainly ladies (as one would expect) ranging from teens to more “experienced” models. In terms of the male sex there were three teenagers, a couple of twenty somethings and the three older guys (including me) and we were all strangely the same age, 37 I believe!!!!

We soon realised that our clothes would not arrive in time for the 13:00 show so we had to sit out the first performance, but there was no rest for the wicked as 15:00 duly arrived, our clothes arrived and we were off and walking.

Mean & moody at the Iverk Show!

Two very quick clothes changes and two trips up and down the catwalk, with a wee twirl halfway down, and it was all over. Far too brief and yet very, very enjoyable but unfortunately there were no agents in the audience and so I can discount a future modelling career. My debut in London Fashion Week will have to wait another year.

From Piltown we jumped back into the Mini and we then shot off to Dungarvan to register for the Sean Kelly Tour Comeragh Challenge160km (the tough one!). Having pre-registered some weeks ago I, without any delay, collected my high-vis goodie bag which contained; a snazzy commemorative race jersey, a bottle of water, a couple of flapjacks, a wristband (for food stops) and a bike registration number sticker thing – a registration plate of sorts (Maria McCann take note!). I bumped into the great man himself Mr Sean Kelly at registration and it was so good to see such a high profile personality actually getting “stuck in”. As I returned to the car I had a feeling that I would need far more than a couple of flapjacks and one bottle of water to complete the daunting task that I would take on the very next day.

At precisely 07:45 I and ten other Biscuits set off from Dungarvan on an adventure that would test each and every one of us. Ahead lay 160 kilometres of hills, hills and more hills!!!!! Another packet of Biscuits set off slightly earlier and a whole tin of Biscuits set off slightly later to take on the 100km challenge.

As we shot up The Pike and veered left at Lemybrien we cycled for around 10km with the imposing Mahon Falls, shrouded by black low clouds, taunting us, teasing us and ultimately calling us knowing that we would have to cycle, walk or crawl up this wicked hill at around 120km into the route. It was as though the organisers had shown us a glimpse of the Coliseum before throwing us to lions.   

But our first real challenge would be a wee hill called “Tickincor” at around 55km. Now if you have never heard of this hill go out and find it and try to drive up it, and you will very quickly see just how steep it is and then imaging how hard it is to cycle up the damn thing. I encountered two small problems prior to Tickinor. My “toolkit-saddle-bag” had taken such a battering in the first 45km that the bracket snapped and my Kilted Piper mascot wedged himself in my brakes causing a rather rapid stop and some remedial works. Slightly further on disaster once again stuck as the “toolkit-saddle-bag” once again decided to fall to the ground and this necessitated yet another stop and a MacGyver type fix that thankfully lasted the remainder of the journey.

The “Powers The Pot” was the next hill at around 90km. Whilst grinding up the hill for what seemed like an eternity some comedian spray-painted 3km to go just to remind us how hard the bloody climb was. There was a collective intake of breath, and the odd swear word, when I and my fellow Biscuits crossed this marker and there was a collective realisation that there was a hell of a long way to go to get up this mammoth test of endurance. Up at the top of the “Powers The Pot” the Biscuits regrouped, posed for a few photographs and then we all set off for a quick food stop at Rathgormack before we headed towards the final challenge of the demanding Mahon Falls.

At the top of The Falls.

At around 120km The Falls called us like some cruel Siren would have called the Greek ships to come ever closer to their ultimate doom! Lowest gear selected and with some “Rusty Spokes” ahead of me to chase up The Falls, I dropped my head down, lolly pop in my mouth for energy and I was off. Some hellish 20 odd minutes later it was all over and a quick regroup with my fellow Biscuits, another photograph, and it was “all downhill” to the finish (or so they told me).

No it wasn’t! We still had the 6km or 7km drag up to the mast at the top of the Mama Road.

Mama Road conquered and now it was “mostly downhill” to the finish line in Dungarvan. We had enough in our legs to manage a wee sprint and top speed of 53kph on the borders of Dungarvan.

One final regroup and these 11 Biscuits crossed the line together in, dare I say, perfect cycling formation – it really was Tour de France stuff!. Our wee group had stayed together for 160km of torture, hell, fun, laughs, memories and a sense of accomplishment.

Looking good in Lycra!

Well done to ALL involved. A great event, great company, great event organisation, a great “Packet of Biscuits” and above all a great occasion for Waterford to be VERY proud of.

It was one hell of a ride! Cannot wait for the 2016 SKT.

Road to ruin for your car or bike!

For those who have been reading this blog for some six months now will know that in the last year I have quite openly come out and I am now a MAMIL (Middle Aged Man In Lycra)!

Yes, I have taken up road cycling with the Waterford Biscuit Club and I have somehow now become one of those people on a bike that one way or another seem to infuriate some of our vehicular brethren.

I have read and heard about cyclist hating drivers’ texting, emailing and commenting on programmes such as Deise AM, in recent weeks, and also passing sentencing on cyclist in line with Minister Donohoe’s new fines for us MAMIL’s.

Readers who know me more intimately will know that I am a self-confessed petrol head and I have raced XR2’s around Knockhill and also owned all manner of interesting cars from a 1964 Mini Cooper S, Triumph Dolomite Sprint, MKII Escort Mexico, Escort Turbo, Astra GTE and so on right through to my current generation one Mini Cooper S – I really have had the whole gamut of boy racer cars and some say I am still driving one today (midlife crisis maybe)!

Whilst, I do agree that there are some poor cyclists on our roads I see proportionately far more very bad drivers who still insist on using their mobile phones, I see children not suitably restrained in the front and backs of cars, people who treat a roundabout as a “squareabout”, people who ignore the speed restriction signage and above all I see lots of very angry people in vehicles who are quite plainly one hoot of their horn away from a serious road rage incident!

The fact is that everyone who is entitled to use our roadways and laneways should do so with the utmost respect for other road users. And yes this might mean having to lift the occasional hand to say sorry rather than flicking one or two other digits at an offending road user. Life is far too short to be Mr Angry all the time and to be honest it does take far more effort and concentration to be the ubiquitous “I don’t believe it!” grumpy Mr Victor Meldrew rather than a Mr Happy.

All local road users share the same tarmac or in the case of the roads in Waterford City I would imagine we share some of the worst road surfaces in the whole of Ireland!

I travel in and out to the City Centre on most days of the week in my wee Mini Cooper S and due to the hard suspension and low profile tyres I feel every bump and hole in the patch work quilt that we now call the Dunmore Road. Yes, I understand that the roadwork’s are a necessity and that at some time in the very far, far future the surface will allegedly be remedied but we all know that the surface will NEVER be returned to resemble what is was prior to the road works starting. We will end up with a rubbish surface that needs and demands constant future attention and expensive Council resources.

However, I did not quite realise just how bad the Dunmore Road surface had become until I had the misfortune of cycling up it last Sunday with fellow Biscuit Ian. I would describe the experience similar to hiking in the Alps or Munro bagging in Scotland. To justify the surface as a “road surface” is to say the very least stretching the boundaries of the definition of both of these words. To make matters worse I have recently upgraded my “shite bike” and now ride a thoroughbred steed and naturally enough I wish to look after this bike and I believe that sometimes the road surfaces around the City must be damaging my bike, my car and me!

 

From the People’s Park to Ardkeen roundabout is patchwork quilt of varying surface materials, lots of very big lumps and some huge bumps, sharp edges that will tear at tyres and alloy wheels, gravel and loose material that has simply been swept into the cycle lane, drain and form edges that stand proud of the road and a whole myriad of other issues that should be of concern to every vehicular and cycle users alike.

I cannot for one minute accept that what we are currently being asked to navigate on is tolerable to any road users and you have to wonder if the people in charge of this engineering catastrophe actually use this road for their daily commute. And as for the radio adverts asking people to find alternative route well I am sorry but this is Waterford and not London and there are NO alternative routes especially when school term time is upon us and the airing of these advert seems to be a simple box ticking statutory exercise.

Also, remember that this road is THE gateway to our coastal villages and sandy beaches and in many respects our shop window to and from the City. This is one of the main arteries that feeds our City and brings commerce into and out of the City Centre. The Dunmore Road is also the main access route that cuts a swath right through the City Centre to access all parts north, northwest and east of Waterford City.

During these summer months and weeks just how many visitors, tourists or cruiser liner visitors will travel this route in and out of our City Centre and wonder if they are in fact travelling on some sort of third-world dirt track road when they should be one of the smoothest surfaces available to vehicular traffic?

This the wrong impression we will be giving the very people who we need to come to Waterford to spend their money directly into our local economy? As we are lagging so far behind other tourism destinations do we not have to be ahead of the game and constantly be better than our competitors.

If we are collectively promoting a positive message around our wonder coastline, our heritage, our culture and so on, the very least we can do is ensure that the roads that people need to travel on to access these attractions needs to be up to par and unfortunately they are not.

Is it acceptable that at the height of our tourist season we are willing to accept the “Boys from the Blackstuff” finish? Albeit a temporary finish, we are told, but as temporary finishes go this has to be atrocious, appalling, inexcusable and is it in fact an intolerable surface for any of us to use?

As our shop window to the City and the County the Dunmore Road is at the moment the worst window display you will ever see and we have to ask just what are we saying about our City if we find this surface appropriate?

I have a feeling that just as Minister Donohoe’s new cycling fines will see lots of Lance Armstrong’s now living in the City the Dunmore Road will remain a navigational nightmare until such times as the whole road is resurfaced perfectly.

We really have such a long way to go to get the simplest of things right.

There's rays of hope as City gets its place in the Sun!

My Grandpa always told me to very, very conscious of how you speak to people outside of your place of work and also championed the mantra that you must never judge a book by its cover.

These are two extremely important points to bear in mind if you own and run your own business as you must always remember that you are really never off duty and you are perpetually having to fly the flag for your own business. YOU are your business’s most important brand ambassador and therefore when you communicate with people face to face, on the mobile phone, by email, by letter or via social media remember that you will continually be judged in relation to your own business. And I will come back to this towards the end of this week’s article.

Waterford City retained its recent run of positive news stories this week when on Wednesday 25^th March Sun Life moved into their new premises, and these new premises were officially opened by Tánaiste and Minister for Social Protection Joan Burton, Mayor of Waterford Cllr James Tobin, Sun Life’s Senior Vice President for Client and Technology Services David Healy, and Sun Life’s General Manager Karen Burns. All these speakers spoke of the drive and determination to make the Waterford arm of Sun Life’s global network one of the jewels in the business’s portfolio crown.

Sun Life in Waterford employs circa 300 staff members and the expansion into new premises gives a potential to employ many, many more and VP David Healy spoke of the team ethic of Waterford’s employees and their hard work and dedication that has made the Waterford facility as important as any other of Sun Life’s worldwide locations. In fact Minister Joan Burton also highlighted the fact that on a recent visit to the Group’s HQ the Waterford operation was talked about at Board Room level as one of the business’s best brand ambassadors. It is hoped that in future years Sun Life will take on several new staff members and this new premises is ready and suitable for any future expansion.

The opening of Sun Life’s new premises was much more than just another IDA backed expansion of an existing global business in Ireland. This was really a local team effort on many fronts and a huge amount of credit must go to Sun Life’s senior staff members for making sure that where ever possible contractors for the new premises were sourced locally. This commitment to source locally shows how it can be done, shows how it should be done and perhaps many other organisations should take note and copy this model. We need to see more large orga

nisations make a commitment to source locally as we all know that this makes commercial, financial and social sense.

There were a number of senior contractors engaged in the Sun Life project and these included; CJ Falconer and Associates Architects, Nevin Construction and Fieldmaster (Office Design and Service). There were also a number of smaller local contractors who were involved in the supply and fit out of IT, audio visual and so on. In total over 100 local people were involved in the project and that is a significant number of wage packets being invested directly back into our local economy.

Sun Life could easily have championed “a company sourcing or tendering policy from HQ” to use one particular supplier for this project. But they did exactly the opposite and credit must be given to them for making a commitment to source as much as possible from local Waterford businesses. The challenge is now to get other multi-nationals, government departments, and local authorities etc to look closer to home when seeking to find new suppliers. If there is a commitment to copy the Sun Life model then everyone will benefit. After all what is the sense in seeing wages being spent in Dublin, Limerick or Galway? We need a holistic approach to sourcing and engaging with local companies but above all we need leadership to make that commitment to try “by hook or by crook” to use local companies and therefore engage with local employees.

In addition to good news from Sun Life on Thursday 26^th March the Waterford Mail launched its first every annual golf charity competition in Waterford Castle Hotel and Golf Club. A poignant moment for me to return to my first ever place of employment in Waterford City. The event will raise money for three local beneficiaries and I do hope that this event will be supported by local businesses as the causes do need the additional support that the money raised will bring.

Whilst at the launch I had the opportunity to meet with the new owner, Seamus Walsh (and his team), of Waterford Castle Hotel and Golf Club and I have to say that I would be extremely encouraged that we will finally see this iconic island realise some of its latent potential. I believe that the new owner will not only make a significant difference to the Castle but he will also be an integral part of a resurgent Waterford and I am sure that he will be an important voice who will champion the need to connect with the people of Waterford City and County and the wider region. We wish you the very best of luck in your new venture.

 

So the above ultimately brings me back to my opening paragraph. I spent last week meeting with some wonderful business people who were to a man and women consummate professionals and ultimate brand ambassadors for their own businesses. And yet my week ended on a sad and bitter note that can ultimately be attributed to poor customer service.

On Sunday 29^th March, having competed a gruelling 100 kilometre charity cycle for Mount Sion Secondary School in aid of new Astroturf pitches, in hurricane like conditions, with a number of fellow The Biscuit Club members, I was met by a business owner who told me “Not to park that piece of s***e (my bicycle)” next to his apparently expensive bike. Initially shocked by this verbal attack I obviously had to retort in my usual Scottish manner. But this “business ambassador”, and I use this phrase loosely, has now lost a customer and a potential significant customer, as I will ultimately upgrade my “piece of s***e” at some time possibly later this year, but unfortunately not with him.

In business you must at all times take care how you speak to people as you can never be sure just where your next customer might come from!

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” Food for thought. 

Fail to Prepare & You Prepare to Fail

In business it is essential that there are structures to any organisation and from within those structures it is crucial that the business prepares strategies and plans. These strategies and plans will take into account areas such as the market sector the business operates in, peaks and troughs in relation to sales trends, staffing levels in relation to busy and quiet periods, marketing planning, staff training, budgeting, and cash flow analysis and so on.

There really is a huge amount of preparation needed in order for a business not only to function properly but to ultimately survive. The stark reality is that without a sufficient amount of time set aside preparing a business for what lies ahead then that business is more than likely staring down the barrel of a gun.

I myself do a significant amount of my own business planning when cycling my road bike. I recently joined “The Biscuit Club” who has an appropriately club motto “Everything Stops for Tea!”

Since joining the Club in August I have literally cycled thousands of kilometres around our wonderful County and dare I say further afield into Kilkenny and Wexford. I have been inspired by some of the most jaw dropping scenery that would quite rightly find pride of place on the Channel 4 programme Location, Location, Location – I hope you are reading this Kirstie and Phil. We are simply surrounded by some of the most stunning backdrops in Ireland – FACT. And it is not as though I have not explored these routes by car, as I have, it is just that when you are moving much slower you have the time to take it all in and believe me there is an awful lot to take in.

This easy access to coast, mountain and valley give me the time to plan in my head and in many respects take back what has inspired me whilst out cycling and build those experiences into my forward planning. And in early November I prepared an article whilst I sat on the strand, in Tramore, chatting to the Mayor Lola O’Sullivan, bathed in sunshine, surrounded by people in t-shirts, having returned at warp speed from Kilkenny that was bathed in nothing but cold damp misty fog!

As a side, I do know that we need to more to do promote what is on our doorstep and we must push the semi state bodies such as Failte Ireland and Tourism Ireland to bring more and more tourists into Waterford and the South East, as we really do have so much to offer. And each and every one of us who live, work and play in Waterford have must also start espousing and championing what we have to offer. The simple fact is that NOT enough of us from Waterford champion the City and County to the extent you see in other Cities and Counties. And if we don’t start shouting soon we will very quickly become the Nations bad news story.

The need to prepare is paramount to driving an organisation forward and it is essential that the constituent parts i.e. staff/personnel of an organisation contribute. You may not be aware that the new City and County Council are currently preparing a very comprehensive Corporate Plan that will cover the next five years of the Council’s operations. The discussion around this plan started a number of Council meetings ago and at the November full Council meeting the draft and updated plan was considered by our 32 Councillors and the Council Executive.

At previous meetings Councillors were asked for their own input and at the November meeting it was revealed that of the 32 Councillors OLNY 3 had supplied and put forward written submissions, and it was inferred that there may have been a number of additional “verbal” submissions. During the meeting, and perhaps due mostly to the media presence, there were a number of Councillors wishing to add to this document by giving additional suggestions and contributions, but as the Mayor pointed out the time had passed and there had been ample opportunity to contribute. Full credit to those few Councillors who took time to give an input, but to have such low level of effort from everyone else is to say at the very least disappointing, but more crucially it does show a complete disregard for the need to prepare.

A business organisation would not have the time to fail to prepare as they are operating in a commercial world that plainly does not stand still. It is constantly moving and evolving at an accelerated pace and if everyone from within an organisation is not prepared to take the time to invest in that business then said business will fail. We do need to see a businesslike approach to Council with our Councillors preparing for meetings and more importantly preparing their contribution to documents such as the Corporate Plan well in advance of scheduled meeting dates. This will in turn free up Council time for much wider and important issues such as job creation, job retention, promoting the City etc etc.

I often see many businesses and organisations not investing enough time and energy in the pursuit of accurate preparation and planning. If you lose sight of where you want your business to go how can you properly prepare for what is coming.

You often hear many people saying that “practice makes perfect”. This of course is complete and utter rubbish as the right phrase should be “correct practice makes perfect”. If your practice simply consists of repeating the wrong processes over and over again you will never get it right. The right thing to do is identify where you are going wrong, correct those mistakes and practice doing the right things at the right time. This way you will continually improve your performance and more importantly you will bring your colleagues along with you as they will strive to better themselves as they see your performance levels increase.

It is therefore essential that business leaders, business owners and organisation engage with their greatest assets, their staff, and get them involved with the planning process. Time must be invested with personnel to ensure that preparation becomes part of the day to day workings of a business or organisation.

If the “Boss” is not prepared to invest his or her time and energy into strategic planning then he or she has quite simply failed to prepare and therefore they need to prepare to fail.

ENDS

Michael Garland, founder of bizBoost.